When it turns gray, click the refresh icon that has appeared next to it or click the button below to continue.Click on the large blue power icon at the top.Click the UBlock Origin icon in the browser extension area in the upper right-hand corner.It will turn gray and the text above will go from “ON” to “ OFF”. Click on the “ Ad-Blocking” button at the bottom.Click the Ghostery icon in the browser extension area in the upper right-hand corner.Switch off the toggle to turn it from “ Enabled on this site” to “ Disabled on this site”.Click the AdBlocker Ultimate icon in the browser extension area in the upper right-hand corner.“ Block ads on – This website” switch off the toggle to turn it from blue to gray.Click the AdBlock Plus icon in the browser extension area in the upper right-hand corner.Refresh the page or click the button below to continue.Under “ Pause on this site” click “ Always”.Click the AdBlock icon in the browser extension area in the upper right-hand corner.The rewards would be great but their meaningless and incentive-less to the consumer if they can’t be redeemed and no one can help you redeem them.Adblock Adblock Plus Adblocker Ultimate Ghostery uBlock Origin Others Anyway, we love El Pollo Loco but I can’t give the app more than 3 stars. I hope that was an AI or computer with a glitch rather than an actual human that thought that was helpful. I seriously laughed out loud when the response they sent back was a list of instructions of exactly what I just tried. I used the “contact us” feature to let the company know and I walked step by step through what I did in the app to try to get the rewards that don’t work. I’ve tried multiple times to add them to my order but each time it says my purchase doesn’t qualify for the reward when I added the item with the exact same description. It is still somewhat confusing to use and the rewards don’t work. I’m giving the all 3 stars because it is certainly an improvement of what it used to be, but it’s still not comparable to other places apps. If it doesn’t come that will be 40$ down the drain after both orders. It doesn’t even say that it’s been picked up yet. When i called the store they didn’t know what i was talking about and said they couldn’t cancel the order so now it’s past the hour and i’m still waiting for the delivery. so i went to cancel the order on the app and it told me to call the store. Secondly I decided to take a chance and place an order on the app today for delivery and realized I did not want to take the chance after i placed it after seeing the estimated time was close to an hour. The first time I ordered delivery my order never came, after talking to the manager at el pollo loco for 30 minutes she couldnt give me a refund and the app wouldn’t let me see my order as soon as I got a cancellation email of my order that i never canceled. For delivery they use postmates, it does not keep you updated with where your order is and when it accurately arrives making it difficult to use compared to other delivery services. I love this restaurant so I am sad to have to write this. If you haven't already, update your app to see our new look! Thank you. I’m very happy with this location!!! Very clean all the time & the salsa bar fresh & well stocked Thank you all at this location, keep shining !!!! See you soon for another delicious meal. He makes sure the chicken is cooked well. The customer service is prompt & friendly. The chicken is well marinated, ,cooked & served to perfection every time we eat at this favorite location. I give this location five start out of five !!!! My family & I eat here at least three times per week. The food & service at EPL location of Brookhurst & Chapman in Garden Grove is excellent. The receipt needs to be registered on this app surging 48 hours or else it expires & you loose the chance on gaining points. The app is ok a bit confusing the points expire very soon if you do not redeem them.
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